FAQ

Can you make me a custom design? 

We can. If you're interested in a custom design, send us a message and we'll talk about it.

  

How long does it take for the item to arrive once an order is placed?

The packages will be sent (from Slovenia, Europe) in 1-5 days after we receive payment, by secure priority mail with a tracking number.

Standard shipping estimates:

- Europe: 2 - 6 business days

- U.S.: 7 - 14 business days 

- Canada and Australia: 3 - 6 weeks

- Asia pacific: 7 - 21 business days

- Middle east: 7 - 21 business 

 

Do you ship worldwide? How much does shipping cost?

Yes, we ship worldwide to all countries.

Shipping price is already included in the price.

    

What is your return policy?

If your item arrives damaged or if you encounter any problems then please contact us immediately via email at: jessyhercshop@gmail.com

 Jewelry tarnished over time by everyday wearing/bathing is not returnable, refundable or replaceable. Some pieces are made wtih materials that are not solid precious metals and are susceptible to oxidation.

Please note that colours may look slightly different on different computer screens, so we can't be responsible if the colour of the product isn't completely identical to the pictures.

If you are from the EU, you have the right to cancel an order (cancellation period starts when you receive the product) within a 14 day timeframe. You simply cancel the transaction and send the item back in the same condition as you received it. 

If you're not from the EU, do contact me and we will resolve the matter.

We are not responsible for losses in the mail, but will do our best to resolve them (if they happen).

 

You can contact us by e-mail at jessyhercshop@gmail.com.